CardEmpireHU Ltd. 

General Terms and Conditions 

Customer Information Sheets

Content

GENERAL CONTRACTUAL CONDITIONS 3

CUSTOMER INFORMATION LEAFLETS 3

1. Details of Service Providers 3

2. General information 3

3. Contact details for customer services 4

4. Registration 4

5. Price information 4

6. Order 5

6.1. Selecting a Product 5

6.2. Add to basket 5

6.3 Review your shopping cart, select delivery and payment method 5

6.4. Finalising the order 6

6.5. Incorrect order 6

7. Binding nature of the offer, confirmation, conclusion of contract 6

8. Transport information 7

9. Information on the use of the services of Magyar Posta Zrt. 7

10. Payment methods 8

11. Billing, warranty ticket 8

12. Data protection 8

13. Complaints handling 9

13.1. Oral complaint 9

13.2. Written complaint 10

13.3. Use of conciliation body 10

13.4. Online dispute resolution platform 11

14. Copyright 12

15. Liability limitation 12

16. Information on the right of withdrawal 13

17. Information on accessory warranties 15

18. Information on product warranty 17

19. Information on bonuses 18

20. Contact details of the service provider 20

21. Final provisions 20

Annex 1 to the General Conditions 21

Annex 2 to the General Conditions 22

GENERAL CONTRACTUAL CONDITIONS

CUSTOMER INFORMATION LEAFLETS

The following General Terms and Conditions (hereinafter referred to as: GTC) a CardEmpireHU Ltd. (hereinafter referred to as Service provider or business), and a By the Service Provider to the https://www.cardempire.hu/ at (hereinafter referred to as the "e-commerce store") person using services (hereinafter referred to as the user or consumer) your rights and obligations (the provider and the user together: the parties).

1. Details of Service Providers 

Name: CardEmpireHU Limited Liability Company
Headquarters: 9024 Győr, Kálvária utca 1-3.
Tax number: 32673526-2-08
Company registration number: 08-09-037207

Registered at the Company Court of Győr General Court.
European Unique Identifier: EUID: HUOCCSZ.08-09-037207.
Official electronic contact details: 32673526#cegkapu

E-mail address: info@cardempire.hu

2. General information

The service provider enables electronic purchases through the above-mentioned website in the manner and under the conditions set out in these GTC. 

All users can use the website and make purchases electronically without registration, but some of the conveniences require registration (and then login). 

The Service Provider informs the users that the contract between the parties, concluded electronically with the purchase of certain products, is not constitutes a written contract, the service provider must not to file, and does not retain, the will not be available later. Language of the contract Hungarian. The service provider does not apply a code of conduct, is not subject to it.  

Only persons over the age of 18 and not of legal capacity are entitled to use the website, in particular to make purchases.

3. Customer service contact details  

Consumers can obtain further information on the use and purchase of the online shop at info@cardempire.hu, but it is not possible to contact the service provider in person. 

4. Registration

Registration is not required to use the main features of the online shop, including shoppingHowever, users who purchase without registering are also required to provide the minimum information necessary to conclude and perform the contract. These data are not entered in the registration database, they are processed by the service provider in accordance with the Privacy Policy. 

The registration can be done by filling in the registration form on the main page, under the registration menu. During the registration, the user is obliged to read the Data Management Information of the service provider and the General Terms and Conditions. The user confirms that he is aware of these by ticking the boxes at the bottom of the registration form, without which the registration cannot be finalised. 

Before finalising any order on the website, the user must again declare that he/she has read and accepts the contents of the General Terms and Conditions and the Privacy Policy. 

The user has the right to cancel his registration at any time by sending an e-mail message to the service provider, after receiving this message, the service provider is obliged to ensure the deletion of the registration. After the removal, the registration can no longer be restored.

At any stage of the order, until the order is sent to the service provider, the user has the possibility to correct data entry errors in the order interface at any time in the online store, and after the order is sent, the customer service can be contacted at the above contact details. 

5. Price information

The prices on the website are gross consumer prices in Hungarian forints, i.e. they include VAT, are per item and do not include delivery charges. The service provider reserves the right to change the price! The amendment will enter into force at the same time as it is published on the website.

If, despite all the care taken by the service provider, an incorrect price is displayed on the website, in particular a "0" Ft or "1" Ft price that is obviously incorrect, e.g. significantly different from the well-known, generally accepted or estimated price of the product, or a "0" Ft or "1" Ft price due to a system error, the service provider is not obliged to deliver the product at the incorrect price, but may instead offer to deliver the product at the correct price, in the knowledge of which the user may withdraw from the purchase.

The provider draws the attention of all users to the following the rules set out in point 7 of these General Terms and Conditions, in particular, to the publication of the online shop's stock is not a tender but an invitation to tender, and therefore the contract is concluded by the provider's acceptance of the contract, not by the consumer's sending of the order. 

6. To order

The prices, descriptions and technical data on this website are provided for information purposes only and are intended to provide the widest possible knowledge of the product. In the case of purchases in the webshop, the Service Provider assumes that customers are already familiar with the product they have chosen and that, in the case of orders placed via the Internet, they will save time, money and effort by ordering the product of their choice. 

If you believe that the product description is incorrect or contains a typographical error, or if you require further information about the product or order, please contact the Service Provider using the customer service contact details provided.  

6.1. Selection of the Product

Individual products can be selected using the search engine or by browsing within product categories. Click on a product to view its description. 

6.2. Add to basket

After selecting the product, clicking on the "Add to cart" button will add it to the cart without any obligation to purchase or pay, and adding the product to the cart does not constitute a bid.

The contents of the shopping cart can be freely modified until the order is sent, products can be removed from the cart at will, new products can be added to the cart at will, or the desired number of products can be changed.

6.3. Review your shopping cart, choose your delivery and payment method 

Before finalizing the purchase, it is possible to view the contents of the shopping cart, validate a coupon code if the user has one, and then click on "Proceed to checkout" to enter the personal, shipping and billing information and other order information. 

You can choose between home delivery by courier, delivery by post or use a parcel machine. Personal delivery is not possible. 

Payment methods include online payment by credit card and bank transfer. 

6.4. Finalising the order

Before finalising an order, users may indicate that they have read, understood and accept the Terms and Conditions and the Privacy Policy by ticking a box. The checkboxes cannot be pre-selected in accordance with the legislation in force and must be done by the user, without which the order cannot be finalised. 

The order can be placed by pressing the "Order" button. The user acknowledges that his order is subject to payment. 

6.5. Incorrect order

Once the order has been placed, it can be freely modified or cancelled at the service provider's contact details until the start of the contract. 

7. Bidding obligation, confirmation, conclusion of contract

The publication of an online shop's stock is not an offer, but an invitation to make an offer, and the contract is therefore concluded by the provider's acceptance of the offer, not by the consumer's order. Accordingly, when shopping on our webshop, the user will receive two confirmation e-mails, the first of which is an automatically generated system message and the second is a confirmation of the order by the service provider.

The receipt of the order (offer) sent by the user will be confirmed by the service provider without delay, via an automatic confirmation e-mail within 48 hours at the latest, which will contain the billing and shipping information, order ID, date, list of items belonging to the ordered product, quantity, price of the product, shipping costs and the final amount to be paid, description of the product. This confirmation email only informs the user that his order has been received by the service provider. The user shall be exempted from the obligation to make an offer if he does not receive the confirmation e-mail from the service provider concerning the order he has sent without delay and at the latest within 48 hours. 

The service provider shall notify the users of the acceptance of the offer by e-mail immediately after receipt of the offer, but no later than 8 working days, and a valid contract shall be concluded between the parties.

8. Information about transport

The user can choose to have the product delivered to their home (courier or parcel service) by Foxpost, Slovak and Hungarian post. The delivery time (product availability) indicated on the website is for information purposes only. 

The user is obliged to notify the service provider of his/her request for delivery abroad at the time of ordering or before, and the service provider will provide an individual offer on the expected delivery costs and time. The delivery costs and times indicated on the website always refer to delivery to a Hungarian address. 

The service provider asks users to sign the receipt of the parcel only if the parcel(s) have been checked thoroughly and the outer packaging has been found intact, otherwise they should request the damage report to be taken on the spot. 

9. Information on using the services of Magyar Posta Zrt.

Pursuant to Section 3/A of Government Decree No. (§ 3.1) of Regulation (EU) No 45/2014 on the detailed rules of distance contracts between consumers and postal service providers, an undertaking with a commercial website shall provide on its website the possibility of using the postal service provided by the universal postal service provider for the delivery of goods sold under a distance contract, provided that the delivery of the goods sold is permitted by the universal postal service provider in its general terms and conditions."

In compliance with its legal obligation, the service provider has registered the webshop on the posta.hu website and the delivery charges provided by Magyar Posta Zrt. are displayed under INFORMATION / Home Delivery. The service provider informs consumers that the delivery of certain products by postal (delivery) service provided by Magyar Posta Zrt. is subject to the acceptance of the following contractual conditions:

• If the consumer wishes to use the services of Magyar Posta Zrt., he/she must indicate this request in the comment section of the order.
• The service provider then calculates the justified costs related to the consumer's request (in particular, but not exclusively: the parcel is not sent at the service provider's premises until the conclusion of a specific contract with Magyar Posta Zrt., so the service provider must deliver and send the parcel to a postal service provider's premises using its own equipment) and communicates this to the consumer.
• If the consumer accepts the handling fee, the service provider will confirm the order as such.
• If you choose Magyar Posta Zrt., you cannot pay cash on delivery. 

The service provider shall include the justified (handling) costs calculated on the basis of the consumer's indication as a separate item on the issued invoice in accordance with the requirements of Magyar Posta Zrt. 

10.  Payment methods

The user can choose from the following payment methods when making a purchase: 

• bank transfer

The Service Provider issues a bank transfer invoice to the Customer with the invoice details provided by the Customer. The invoice shall contain the bank account number for the transfer. The serial number of the invoice must be indicated in the communication box when the transfer is made. The delivery of the products is possible after the processing of the financial settlement.

• online payment by credit card

I acknowledge that the following personal data stored by the data controller [CardEmpireHU Kft.] ([9024 Győr, Kálvária utca 1-3.]) in the user database of [www.cardempire.hu] will be transferred to OTP Mobil Kft. as data processor. The nature and purpose of the data processing activities carried out by the data processor can be found in the SimplePay Data Processing Information Notice, at the following link: https://simplepay.hu/adatkezelesi-tajekoztatok/ 

11.  Billing, warranty ticket

Upon receipt of the product, the service provider shall provide the user with a paper or electronic invoice or a warranty ticket pursuant to Article 3 of Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods for products whose selling price is HUF 10 000 or more.

12.  Data protection

The service provider shall process the personal data provided during the purchase or registration in accordance with the applicable data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Act CXII of 2011 on the right to information self-determination and freedom of information. 

The service provider declares that, in the performance of the contract and in the course of its business, it will only use data processors that offer adequate guarantees for the implementation of technical and organisational measures to ensure the protection of the rights of data subjects.

Detailed information on the purpose of data processing, the legal basis, the scope of the data processed, the storage period for each data, and the rights and obligations of the data subjects in relation to data processing is provided in the Data Processing Information of the service provider.

13.  Complaints handling

According to Act CLV of 1997 on Consumer Protection and Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, consumers may communicate their complaints to the service provider orally or in writing. 

The attachment of an invoice/voucher will help with the complaint handling. If these are not available or if there are questions about the different ways of submitting a complaint, the consumer can obtain further information from the contact details of the service provider given above. 

13.1. Oral complaint

The verbal complaint should be investigated immediately and remedied as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the provider shall immediately take a record of the complaint and its position and send a copy of it to the consumer at the latest at the same time as the substantive reply in the case of an oral complaint made by telephone or other electronic communications service, and shall otherwise proceed as provided for in the points concerning written complaints.

The service provider shall provide the undertaking with a unique identification number for the oral complaint made by telephone or e-mail.

In the report of the complaint, the service provider will indicate the following:

1. the name and address of the consumer,
2. where, when and how the complaint was lodged,
3. a detailed description of the consumer's complaint, a list of the documents, records and other evidence presented by the consumer,
4. a statement of the business's position on the consumer's complaint, if an immediate investigation of the complaint is possible,
5. the signature of the person who took the report and, except in the case of an oral complaint by telephone, the signature of the consumer,
6. the place and time of recording of the minutes,
7. in the case of an oral complaint by telephone or e-mail, the unique identification number of the complaint.

13.2. Written complaint

Unless a directly applicable legal act of the European Union or legislation provides otherwise, the undertaking shall reply to the written complaint in writing within thirty days of receipt, giving its reasons and stating its position to the consumer. The undertaking shall keep a record of the complaint and a copy of the reply for five years and shall present it to the supervisory authorities at their request.

If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which he or she may refer the complaint, depending on its nature. 

13.3. Use of a conciliation panel - information on the possibility of applying to a conciliation body, the name of the competent conciliation body in the place where the undertaking is established and the postal address of its seat:

Pursuant to Section 11 (1) w) of Government Decree No.45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, the service provider shall inform consumers that in order to resolve consumer disputes, it is possible to use alternative complaint handling and dispute resolution mechanisms (procedure before the Conciliation Board) pursuant to Section 29 (11) of Act CLV of 1997 on Consumer Protection, in which procedure the business is obliged to cooperate. 

The Conciliation Body's procedure

The aim of the conciliation body's procedure is to attempt to settle a dispute between a consumer and a business organisation (consumer dispute) amicably and, if this is unsuccessful, to resolve the matter in order to ensure the swift, effective and simple enforcement of consumer rights. 

During the proceedings before the conciliation board, the acting board member or the chairman of the board shall attempt to reach an agreement between the parties. If the settlement is in accordance with the law, the council shall approve it by decision, otherwise, or in the absence of a settlement, it shall continue the proceedings.

In the absence of an agreement, the member of the panel or the Council shall take a decision binding the parties on the substance of the case if

• the request is well-founded and the undertaking has acknowledged the decision of the conciliation body as binding on it in its general declaration of submission pursuant to Section 36/C of the Act on the Protection of Competition and Consumer Protection, in its statement registered with the conciliation body or the chamber or in its commercial communication, at the beginning of the proceedings or at the latest by the time the decision is taken, or
• the business has not made a declaration of submission, but the request is justified and the consumer's claim does not exceed HUF 200,000, either in the request or at the time of the decision to impose an obligation, 
• or make a recommendation, if the request is justified but the undertaking has stated at the outset of the procedure that it does not recognise the decision of the Board as binding, or if it has not stated that it recognises the Board's decision as binding at all.

The conciliation panel shall hold the hearing online, without the consumer being present in person, by means of an electronic device which allows simultaneous transmission of sound and images (hereinafter referred to as "online hearing"), but if the consumer so requests, the conciliation panel shall hold a hearing in person.

Competence of Conciliation Bodies

The conciliation body of the consumer's place of residence or domicile is competent for this procedure. In the absence of the consumer's domicile or residence, the conciliation body's jurisdiction shall be based on the seat of the undertaking or body authorised to represent the consumer in the consumer dispute. The competent conciliation body shall be the conciliation body designated in the consumer's application, on the basis of the consumer's request to that effect.

The company informs consumers that the contact details of the Conciliation Boards are set out in Annex 2 to the GTC. 

13.4. Online dispute resolution platform

The service provider informs the consumer that there is an online dispute resolution platform available in Hungarian at the following link: 

The online dispute resolution platform, run by the European Commission, is designed to allow EU countries, as well as Norway, Iceland and Liechtenstein, to settle disputes with consumers or traders over the sale of goods or services online out of court.

You can use the online dispute resolution platform if:

• You live in an EU country, Norway, Iceland or Liechtenstein;
• The trader is based in an EU country, Norway, Iceland or Liechtenstein;
• Your complaint relates to a product or service that you have purchased online;
• You know the trader's e-mail address;
• You have already contacted the trader about your complaint;
• For the first time, you try to settle your dispute with the trader out of court;
• The trader has not previously been sued in this case;

Detailed information on using the platform is available at the following link: 

The information obligation is based on Article 14 of Regulation (EU) No 524/2013.

14.  Copyrights

The domain name used by the webshop is the sole property of CardEmpireHU Kft.

The website and the domain are protected by copyright. The copyright owner or authorised user of all content displayed on the website and in the provision of services available through the website is the service provider. In particular, but not exclusively, all graphics and other materials, the layout and design of the website, the software and other solutions, ideas and implementations used are protected by copyright. 

Saving or printing the content of the website or parts of it on a physical or other medium for private use or with the prior written consent of the provider is permitted. Any use other than for private purposes, such as storage in a database, transmission, publication, downloading or commercialisation, is only possible with the prior written consent of the provider. 

In the event of copyright infringement, the service provider may claim damages under Act LXXVI of 1999 on Copyright and Act V of 2013 on the Civil Code, and may initiate criminal proceedings under Article 385 of Act C of 2012 on the Criminal Code. 

15.  Liability limitation

Purchasing via the online shop implies the user's knowledge and acceptance of the possibilities and limitations of the Internet. The user acknowledges that it is up to him/her to assess the possible risks associated with browsing and shopping and to ensure the safe use of his/her computer and the protection of the data stored on it.

The service provider is not liable for damage caused by force majeure or other events beyond its control, including but not limited to

1. from the use or malfunction of this website,
2. from altering the data by anyone,
3. due to information transmission delay or system failure,
4. caused by viruses,
5. for damages resulting from software errors, internet network failures, other technical failures. 

The service provider shall not be liable for any delivery delays or other problems or errors caused by the user's incorrect and/or inaccurate data provided during registration or ordering.

The pages of the service may contain links to the pages of other service providers. The service provider is not responsible for the privacy practices or other activities of these service providers.

The Service Provider is entitled to unilaterally modify the terms and conditions of the purchase and the present Rules at any time, without giving any reason and without separate notice. Amendments shall be effective and applicable from the date of their publication.

16.  Information on the right of withdrawal

The rights described in detail in this section - pursuant to Section 1 (1) - (2) and Sections 20 - 30 of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, and Act V of 2013 on the Civil Code (Civil Code Act) - are reserved exclusively for consumers.  

A consumer is defined in the Civil Code as. 8:1 (1) 3) of the Consumer Act, a natural person who acts outside the scope of his/her profession, self-employment or business activity. 

The right to withdraw from the contract without giving a reason within 14 days is not available to users who acted on behalf of a legal entity (e.g.: business company, sole trader) when placing an order or who provided the data and tax number of a legal entity when filling in the billing data. 

Consumers have 14 days to withdraw from a contract with a service provider without giving any reason. 

The withdrawal period shall expire 14 days after the day on which the consumer or a third party other than the carrier and indicated by the consumer takes delivery of the goods or, in the case of orders for several goods, 14 days after the day on which the consumer or a third party other than the carrier and indicated by the consumer takes delivery of the last goods delivered. The consumer may exercise his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the time limit specified above.

If the consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or electronic mail) to the contact details of the service provider given above. 

You may also use the model withdrawal form in Annex 1 of the GTC to exercise your right of withdrawal. If you do not use the model, your statement must be firm and clear.

Legal effects of withdrawal

If the consumer withdraws from the contract, the service provider shall reimburse all the consideration paid by the consumer, including the transport costs, without delay and at the latest within 14 days of receipt of the consumer's notice of withdrawal. In making the refund, the supplier shall use the same method of payment as that used for the original transaction, unless the consumer expressly agrees to use another method of payment. 

The service provider may withhold the refund until the product has been returned or the consumer has provided proof that he has returned it: whichever is the earlier. 

The consumer must return or hand over the product to the supplier without undue delay, but no later than 14 days from the date of the communication of the withdrawal. The time limit shall be deemed to have been observed if the product is sent before the expiry of the 14-day time limit. The direct cost of returning the product shall be borne by the consumer. 

The consumer can be held liable for depreciation of a product only if it is due to use beyond what is necessary to establish the nature, characteristics and functioning of the product.

Upon return of the product, the service provider shall fully assess the condition of the product, if it finds any damage, it shall record its findings (any damage, signs of use) - together with photographic documentation - in a report, which shall be sent to the consumer. 

If the consumer is responsible for the depreciation of the product, the service provider shall immediately notify the consumer of the amount of the depreciation. If it is acceptable to the consumer, the provider shall refund the consumer the purchase price less the amount of depreciation. If the consumer is unable to accept the amount of depreciation as determined by the supplier, the supplier shall inform him of the possibilities for dispute settlement provided for in these GTC. 

17.  Information on the warranty of accessories

In which cases can you exercise your right to a warranty?

In the event of defective performance by the service provider, you may claim for a warranty of convenience in accordance with the rules of the Civil Code.

What rights do you have under a warranty claim?

You may, at your option, make the following warranty claims:

You can ask for a repair or replacement, unless one of these is impossible or would impose disproportionate extra costs on the business compared to another request. If you did not or could not ask for the repair or replacement, you can ask for a proportionate reduction in the price or you can have the defect repaired or replaced by another party at the expense of the undertaking or, as a last resort, you can withdraw from the contract.

You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the business gave a reason for it.

What is the time limit for you to claim your warranty?

You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights under a guarantee beyond the two-year limitation period from the date of performance of the contract. For second-hand goods, this period is one year.

Who can you claim against?

You can claim against the company (service provider) for any defects.

What are the other conditions for enforcing your rights under the warranty?

Within six months from the date of performance, you can claim for a replacement warranty on the basis of the defect, provided that you prove that the product or service was provided by the service provider. However, after six months from the date of performance, you will have to prove that the defect which you have discovered existed at the time of performance.

The service provider shall provide the following information on the specific rules for claims under the warranty of convenience pursuant to Government Decree 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services: 

"Section 12 (1) An undertaking may refuse to bring the goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs for the undertaking, taking into account all the circumstances, including the value of the service in its faultless state and the seriousness of the breach of contract.

(2) The consumer shall also have the right to claim a proportionate reduction of the consideration or to terminate the sales contract, according to the seriousness of the lack of conformity, if.

a) the enterprise has not carried out the repair or replacement, or has carried it out but has failed to comply, in whole or in part, with the conditions set out in paragraph (3) of Article 13, or has refused to make the goods in conformity with the contract pursuant to paragraph (1);

(b) there is a repeated failure to perform, despite the undertaking's attempts to bring the goods into conformity with the contract;

c) the defect in performance is of such gravity as to justify immediate price reduction or immediate termination of the sales contract; or

(d) the trader has not undertaken to bring the goods into conformity with the contract or it is clear from the circumstances that the trader will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the consumer.

(3) If the consumer wishes to terminate the contract of sale on the grounds of defective performance, the burden of proving that the defect is insignificant shall lie with the trader.

(4) The consumer shall be entitled to retain all or part of the remaining purchase price, in proportion to the seriousness of the lack of conformity, until the trader has fulfilled his obligations regarding the conformity of the performance and the lack of conformity.

§ 13 (1) The reasonable period of time for repair or replacement of the goods shall be calculated from the date on which the consumer has notified the defect to the trader.

(2) The consumer must make the goods available to the trader in order to have them repaired or replaced.

(3) The business must ensure the return of the replaced goods at its own expense. Where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.

Article 14 The reduction of the consideration is proportionate if the amount of the reduction is equal to the difference between the value of the goods to which the consumer is entitled in the case of contractual performance and the value of the goods actually received by the consumer.

Article 15 (1) The consumer's right of accessory warranty for the termination of a sales contract may be exercised by means of a legal declaration addressed to the undertaking, expressing the decision to terminate the contract.

(2) Where the lack of conformity affects only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract apply in relation to those goods, the consumer may terminate the sales contract only in respect of the lack of conformity but may also terminate it in respect of any other goods acquired with them if the consumer cannot reasonably be expected to keep only the goods which are in conformity with the contract.

(3) If the consumer terminates the contract of sale in its entirety or, in accordance with paragraph (2), in respect of part of the goods supplied under the contract of sale, he shall

(a) the consumer must return the goods concerned to the trader at the trader's expense; and

(b) the trader must reimburse the consumer the price paid for the goods concerned as soon as he has received the goods or the proof of their return."

18.  Information on product warranty

In which cases can you exercise your right to a product guarantee?

In the event of a defect in a movable good (hereinafter referred to as "product" for the purposes of this clause), you may, at your option, exercise your right under clause 1 or claim under the product warranty in accordance with the rules of the Civil Code.

What rights do you have under a product warranty claim?

As a product warranty claim, you can ask for the defective product to be repaired or replaced.

Who can you claim against?

You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter together referred to as the "manufacturer").

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

What is the rule of evidence for a product warranty claim?

In the case of a product warranty claim, you must prove that the product was defective when it was placed on the market by the manufacturer.

In which cases is the manufacturer exempted from its product warranty obligation?

The manufacturer is exempted from its product warranty obligation if it can prove that.

- manufactured or placed the product on the market for purposes other than its business, or

- the defect was not detectable according to the state of science and technology at the time it was placed on the market, or

- the defect in the product results from the application of a legal or regulatory requirement. The manufacturer only needs to prove one ground for exemption.

Please note that you can make both a warranty claim against the business and a product warranty claim against the manufacturer for the same defect. If your product warranty claim is successful, you can now only claim against the manufacturer for the replaced product or the part of the product that has been repaired.

19.  Information on bonuses

In which cases can you exercise your right to a guarantee?

In the event of defective performance, you may claim under the law and under a legal warranty (underlined as appropriate) in accordance with the rules of the Civil Code. 

What rights do you have if the guarantee is based on law?

In the case of a new consumer durable good (hereinafter: consumer durable good), as defined in the Ministerial Decree on the designation of product groups of consumer durables covered by the mandatory guarantee, you may exercise your rights under point 1 above due to a defect in performance, under the conditions set out in the Government Decree on the mandatory guarantee for certain consumer durables.

What additional rights do you have under a statutory guarantee?

In the case of a consumer product, you can request a repair during the warranty period. Replacement is possible after the first repair attempt if it is established that the consumer goods cannot be repaired and you do not request another repair. You may also request a replacement if the repair has not been carried out within 30 days of the date of the request for repair. A replacement claim is also justified if the consumer goods fail again after being repaired three times during the guarantee period, provided that you do not request another claim. If replacement is not possible in these cases, you may also claim a refund of the purchase price.

What is the deadline for you to exercise your rights under the mandatory guarantee?

Duration of the guarantee for consumer goods

a) two years for a sale price of HUF 10 000 to HUF 250 000,

b) three years for sales prices above HUF 250 000 (starting from HUF 250 001).

What are your rights and the time limits if the guarantee is based on a voluntary undertaking?

The service provider does not voluntarily provide any warranty. 

Under what conditions can warranty claims be enforced:

You may exercise your rights under the guarantee by means of the guarantee voucher provided to you, and the validity of the guarantee shall not be affected by the irregular issue of the guarantee voucher or the failure to provide it. In the event of failure to provide the guarantee voucher, the conclusion of the contract shall be deemed to have been proved if you provide proof of payment of the consideration. The return of the unopened packaging of the consumer goods is not a condition for the guarantee to be honoured.

What are the additional requirements for the exercise of warranty rights?

Specific requirements (such as periodic inspection) may be imposed on the consumer in order to ensure the correct installation or maintenance of a consumer product, provided that the correct installation or maintenance cannot be ensured by other means and that compliance with the requirement does not impose a disproportionate burden on the consumer.

When is a business exempted from its warranty obligation?

The company is exempted from its warranty obligation if it can prove that the cause of the defect arose after performance.

Please note that you can make both a warranty and a guarantee claim and a product warranty and guarantee claim for the same defect at the same time. However, once you have successfully pursued a claim for defective performance for a particular defect (for example, the company has replaced the product), you cannot pursue a claim for the same defect on any other legal basis.

20.  Contact details of the depot service provider

Neve: Websupport s. r. o.

Registered office: 7608/12 Karadžičova, Bratislava - mestská časť Ružinov 821 08

EUID: SKORSR.36421928

Email contact: helpdesk@websupport.sk

21.  Final provisions

The Service Provider may at any time deviate from the rules of these General Terms and Conditions for the benefit of the Consumers by unilateral declaration. 

The Service Provider is entitled to unilaterally modify the provisions of these GTC, which modification shall enter into force upon publication on the website.

The Service Provider provides the possibility to download these GTC in PDF format on its website and sends it as an attachment to the automatic confirmation email to the email address provided by the User. 

Annex 1 to the General Conditions

Model withdrawal declaration 

(fill in and return only in case of withdrawal/cancellation of the contract)

Addressee: 

Email: 

Phone number: 

In case of cancellation, you can return the product to our Central Warehouse (address: ..... ). 

I/We, the undersigned, declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s):

Date of conclusion of contract / date of receipt: ......................................................

Name of consumer(s): ........................................................

Address of the consumer(s): 

...............................................................................................................

...............................................................................................................

............................................

Signature of the consumer(s):

Celt:

Annex 2 to the General Conditions

Jurisdiction of conciliation bodies

Budapest Conciliation Board

Location: 1016 Budapest, Krisztina krt. 99. I. floor. 111.

Postal address: 1253 Budapest, PO Box 10.

E-mail address: bekelteto.testulet@bkik.hu

Phone: +36 (1) 488 21 31

Baranya County Conciliation Board

Head office: 7625 Pécs, Majorossy I. u. 36.

E-mail: info@baranyabekeltetes.hu

Phone: +36 72 507 154

Borsod-Abaúj-Zemplén County Arbitration Board

Registered office: 3525 Miskolc, Szentpáli u. 1. 

Tel: +36-46-501-091, 501-090 

E-mail: bekeltetes@bokik.hu

Csongrád-Csanád County Conciliation Board

Registered office: 6721 Szeged, Párizsi krt. 8-12.

Phone: +36-62/554-250/118

E-mail: bekelteto.testulet@cskik.hu

Fejér County Conciliation Board

Headquarters:House of Economy, 8000 Székesfehérvár, Hosszúsétatér 4-6.

Postal address: H-8050 Székesfehérvár, Pf. 357.

E-mail: bekeltetes@fmkik.hu

Phone: +36 22 510-310

Győr-Moson-Sopron County Arbitration Board

Headquarters: 9021 Győr, Szent István út 10/A

Phone: +36 96 520 217  

E-mail: bekelteto.testulet@gymsmkik.hu

Hajdú-Bihar County Arbitration Board

Headquarters: 4025 Debrecen, Vörösmarty u. 13-15.

Telephone: 52-500-710, 52-500-745

E-mail: bekelteto@hbkik.hu

Pest County Conciliation Board

Head office: 1055 Budapest, Balassi Bálint u. 25. 4.em.2.

E-mail: pmbekelteto@pmkik.hu 

Phone: (+36-1) 792-7881